Refund policy

Refund & Return Policy

We're real people who care about your experience with our yo-yos. If something isn't right, please reach out — we'll make it right.

Returns & Exchanges We accept returns and exchanges on items in undamaged, unused condition within 14 days of delivery. If you've changed your mind, return shipping to us is your responsibility. For approved exchanges, we'll cover shipping back to you.

Please note: we don't offer free trials or rentals. If returns become unreasonable, we reserve the right to apply a 20% restocking fee.

Something Not Right? You have 14 days from delivery to report any issues. Please contact us immediately and stop using the yo-yo until we get back to you. Depending on the situation, we may issue a return label, send replacement parts (bearings, pads), or request routine maintenance first. String is a consumable part and is not covered under warranty.

Warranty Exclusions Damage caused by impact, contact with hard surfaces, finish wear, or loss of precision is not covered by warranty and may void other claims.

Repairs Need a repair? Email us! If we have the parts or know-how, we'll help facilitate a fix. We love keeping yo-yos spinning.

Contact Email us at spotlightyoyo@gmail.com for any questions or to start a return.