Shipping Policy

Spotlight Yoyo Operated by Hunter Yoyos LLC Last updated: September 6, 2026

Where We Ship From

Every order ships from our home base in Arizona. We pack orders ourselves, so when you get a package from us, a real person on the team put it together.

Processing Time

Most orders leave within 1 business day of payment. Orders placed after 2:00 PM Arizona time, or on a weekend or holiday, are processed the next business day.

We ship Monday through Friday. We do not ship on U.S. postal holidays.

Two situations push processing to 2 or 3 business days:

• Competition weekends. We travel to yo-yo contests and clinics. During those trips, orders wait until we're back. We post upcoming travel dates on the Site and on our social channels.
• Product drops and sales. A big launch can bring in a week's worth of orders in an hour. We work through them in the order received.

Custom, engraved, or personalized items have their own lead time, listed on the product page. That lead time is added on top of normal processing.

Carriers and Delivery Estimates

We ship with USPS and UPS. Your options and prices appear at checkout based on your address and cart weight.

Typical delivery windows once a package is in the carrier's hands:

• USPS Ground Advantage: 2 to 5 business days
• USPS Priority Mail: 1 to 3 business days
• UPS Ground: 1 to 5 business days

These are carrier estimates, not guarantees. Weather, carrier volume, and holiday season traffic all add days we have no control over. If you need something by a fixed date, order early or pick the faster option at checkout.

Shipping Rates

Rates are calculated at checkout.

U.S. orders of $[threshold] or more ship free via standard ground service. Free shipping applies to the merchandise subtotal after discounts and before tax.

Orders below that amount, and all expedited options, are charged at the rate shown before you pay.

Tracking

You'll get a tracking number by email the moment your label prints. Tracking sometimes takes 24 hours to show movement after the first scan. If your tracking hasn't updated in 3 business days, reach out and we'll look into it.

Address Accuracy

Check your shipping address before you place the order. We ship to the address you enter, exactly as entered.

If you catch a mistake, email us right away. We can usually fix an address before the label prints. Once the package is with the carrier, changes are limited and may cost extra.

Packages returned to us because of an incorrect or incomplete address can be reshipped. You'll pay the second shipping charge. If you'd rather cancel, we'll refund the merchandise, minus the original shipping cost.

International Orders

We ship to most countries. International rates and options appear at checkout.

Import duties, VAT, customs fees, and brokerage charges are set by your country and are your responsibility. They are not included in our prices or shipping charges. Your carrier or customs office will collect them before or at delivery.

If you refuse a package or don't pay the fees, the carrier may destroy it or return it to us. We'll refund the merchandise only if and when it arrives back in sellable condition, and the original shipping cost is not refundable.

International delivery typically runs 1 to 4 weeks depending on destination and customs processing. Tracking may pause for several days while a package clears customs. That's normal.

Lost or Delayed Packages

Before contacting us about a package marked delivered, check with neighbors, the front office, and any household members. Carriers sometimes mark a package delivered a day before it shows up.

We treat a domestic package as lost when tracking shows no movement for 15 business days (USPS) or 7 business days (UPS). International packages are considered lost after 45 days with no movement. Once a package meets that threshold, we'll file a carrier claim and send a replacement or refund, your choice.

If tracking shows delivered to the correct address and the package is missing, contact us within 7 days. We'll help you open a claim with the carrier. We cannot guarantee replacement for packages the carrier confirms delivered, but we'll work with you.

Damaged in Transit

If your order arrives damaged, email us within 7 days of delivery with photos of the box and the product. Keep the packaging until we've resolved the claim. We'll replace the item or refund you.

Local Pickup

We do not offer local pickup at this time. If you're at an event where we're set up, come say hi and shop in person.

Order Changes and Cancellations

Orders can be changed or cancelled only before the label prints. After that, the order is on its way. Follow our Refund Policy for returns.

Questions

Hunter Yoyos LLC d/b/a Spotlight Yoyo Email: spotlightyoyo@gmail.com Website: spotlightyoyo.com

Include your order number and we'll get back to you within 1 business day.